Privacy Policy
Last updated: January 2025
CrownSlots ("we", "us", "our") is operated by Metlait SRL. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website and use our services. Please read it carefully.
1. Information We Collect
We may collect the following types of personal information when you register, make a deposit, or contact our support team:
- Full name, date of birth, and gender
- Email address, phone number, and postal address
- Payment and banking details (encrypted and securely stored)
- IP address, browser type, and device identifiers
- Gameplay history, wagering activity, and account preferences
2. How We Use Your Information
We use the information we collect to:
- Create and manage your player account
- Process deposits, withdrawals, and bonuses
- Comply with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations
- Provide customer support and respond to enquiries
- Send promotional communications where you have consented
- Improve our platform, games and user experience
3. Data Sharing
We do not sell your personal data. We may share information with trusted third-party service providers (payment processors, KYC verification services, game providers) strictly to provide our services. All third parties are contractually bound to handle your data securely and in compliance with applicable law.
4. Data Retention
We retain your personal data for as long as your account is active and for a period thereafter as required by law (typically 5–7 years for financial and KYC records).
5. Security
CrownSlots uses industry-standard SSL encryption to protect all data in transit. Access to personal data is restricted to authorised personnel only. We conduct regular security reviews and audits.
6. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete or restrict the processing of your personal data. To exercise these rights, contact us at .
7. Cookies
We use cookies and similar tracking technologies to improve your experience, analyse site traffic and deliver personalised content. You can control cookie preferences through your browser settings.
8. Contact
For any privacy-related questions, please contact our Data Protection team at or via live chat on the website.